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How to place a caller on hold
Overview This procedure will teach you the steps on how to put a caller on hold. Difficulty ...
How to make and answer phone calls
Overview This proceedure will teach you how to make calls and how to answer them in detail. Dif...
How to change your status in 3CX
Overview When we are away form our desk and cant take calls, 3CX gives us the apportunity to tel...
Understanding the call functions with 3CX
Difficulty Very Easy Estimated Time Starting a call To call, click on the dial pad in the...
How to use 7-Zip
Overview To allow windows to unzip compressed files we recommend 7-Zip. 7-Zip will allow you to ...
How to setup OneDrive to a phone
Overview Once you have completed this procedure, you will have the knowledge to install OneDrive...
Adding Outlook to a phone
Overview Once you have completed this procedure, you will have the knowledge to set up your work...
How to sync a folder in sharepoint
Overview This procedure will explain step-by-step how to Synchronise a folder in SharePoint. ...
How to share a OneDrive document
Overview This procedure is used when you cannot send a document in outlook because the attached ...
How to set an email signature in Outlook
Log into Outlook with your username and password. Go to a previously sent email with your signat...
How to sync folders from Microsoft Teams
Overview This procedure will teach you how to synchronize folders from Microsoft Teams so you ca...
How to create a contact
In this procedure you will learn how to add a contact in Microsoft Teams. Once you have done this...
Device Settings
"Device settings" is used to adjust any audio or video settings during a call. When you have st...
Keypad
This procedure will show you how to use the keypad during a call. During a call, the keypad is ...
Transferring a call
Direct Transfer This is usually used when you want to transfer a call directly to your colleague...
Muting a call
When you are on a call, you can place a client on mute by clicking on the button that says "mic"....
Placing a call on hold
Once you have started the call. You can put a client on hold by clicking on the three dots at the...
How to make a phone call
Sign into Microsoft Teams with you username and password. Navigate to the top left corner of the...
How to set default PDF Editor to Adobe Reader
Overview Windows will change the default PDF reader in windows by user action selecting a prompt...