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How to obtain your PC Name
Overview Use the guide below to obtain the device name on a computer. Difficulty Easy Estim...
How to record a call and access them
Overview In this procedure, you will learn how to record a call and learn how to listen to a rec...
How to manage a call queue
Overview This procedure will teach you how to add and remove people from the call queue. Diffic...
How to view call history
Overview This procedure will teach you how to view your call history. Difficulty Very Easy ...
How to dial internal users
Overview This procedure will teach you how to call someone internally. Difficulty Very Easy...
How to add contacts
Overview In this procedure, you will learn how to add a new contact. Difficulty Very Easy E...
How to check voicemails
Overview In this procedure you will learn how to listen to a voicemail a caller leaves. Diffic...
How to transfer a call internally
Overview In this procedure, you will learn how to transfer a call internally. Difficulty Ve...
How to place a caller on hold
Overview This procedure will teach you the steps on how to put a caller on hold. Difficulty ...
How to make and answer phone calls
Overview This proceedure will teach you how to make calls and how to answer them in detail. Dif...
How to change your status in 3CX
Overview When we are away form our desk and cant take calls, 3CX gives us the apportunity to tel...
Understanding the call functions with 3CX
Difficulty Very Easy Estimated Time Starting a call To call, click on the dial pad in the...
How to use 7-Zip
Overview To allow windows to unzip compressed files we recommend 7-Zip. 7-Zip will allow you to ...
How to setup OneDrive to a phone
Overview Once you have completed this procedure, you will have the knowledge to install OneDrive...
Adding Outlook to a phone
Overview Once you have completed this procedure, you will have the knowledge to set up your work...
How to sync a folder in sharepoint
Overview This procedure will explain step-by-step how to Synchronise a folder in SharePoint. ...
How to share a OneDrive document
Overview This procedure is used when you cannot send a document in outlook because the attached ...
How to set an email signature in Outlook
Log into Outlook with your username and password. Go to a previously sent email with your signat...
How to sync folders from Microsoft Teams
Overview This procedure will teach you how to synchronize folders from Microsoft Teams so you ca...
How to create a contact
In this procedure you will learn how to add a contact in Microsoft Teams. Once you have done this...