How to change your status in 3CX

Overview

When we are away form our desk and cant take calls, 3CX gives us the apportunity to tell the system we are away. Your team members can also see your status when set.

Difficulty

Very Easy

Estimated Time

Manage your status & queues

The “Status” feature allows you to see which colleagues are available to take calls. Avoid distractions and set your own status to let others know when you’re away or you don’t want to be disturbed.

Avatar presence options

Click your avatar in the top left and choose from Available, Away, Do Not Disturb, Lunch, Business Trip.
Your status changes to yellow when your line is busy.
Click on your avatar to select “Set status temporarily” to time-limit your status.
From this menu you can also login and out of queues.
Use the pencil icon to set a custom status message

Customize status message and behavior by clicking on “Avatar > Your Name > Status”.

Web Client Status options

Here you can:

Set a custom message
Enable/disable Push notifications for each status
Rename “Lunch” and “Business Trip” profiles
Set the number of seconds to activate forwarding of unanswered calls for “Available” and “Lunch” profiles
Choose to forward unanswered calls to options such as: Voicemail, mobile etc
Override forwarding rules based on Caller ID and time of the call
Set your own specific office and break hours

Status Scheduler

The “Status Scheduler” can be found in “Settings > Status”. It can be used to create your own bespoke office hours and break times. Your extension will then follow these hours and automatically change your status depending on the schedule.