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Overview In this procedure, you will learn how to transfer a call internally.  Difficulty Very Easy Estimated Time Process Flow Detail Step 1: Direct transfer When a caller in making an inbound call, press the green button to answer the call. ...

Overview In this procedure you will learn how to listen to a voicemail a caller leaves.  Difficulty Very Easy Estimated Time Process Detail Step 1: Outlook When you miss a call and the caller leaves a voicemail, the recording will be sent to your...

Overview In this procedure, you will learn how to add a new contact. Difficulty Very Easy Estimated Time Process   Detail Note: If your 3CX is synced with Microsoft 365, then your Outlook contacts sycronise with 3CX. To update contacts when Micro...

Overview This procedure will teach you how to call someone internally.  Difficulty Very Easy Estimated Time Process   Detail Step 1: Click on the "Teams" tab in 3CX From the Teams screen, click the grey phone next to the person you would like...

Overview This procedure will teach you how to view your call history.  Difficulty Very Easy Estimated Time Process   Detail Step 1: Click on the "Calls" tab. From the Calls screen, you can view all inbound and outbound call history.  You c...

Overview This procedure will teach you how to add and remove people from the call queue. Difficulty Very Easy Estimated Time Process   Detail Step 1: Click on the "Panel" tab. Click on the arrow next to the "All" button which is located at th...

Overview In this procedure, you will learn how to record a call and learn how to listen to a recorded call.  Difficulty Easy Estimated Time Process Flowchart Detail Step 1: How to record a call When a caller in making an inbound call, press th...

Overview Use the guide below to obtain the device name on a computer. Difficulty Easy Estimated Time Process Detail Step 1: Use Windows Search Type "PC name" on the Search menu in your taskbar. If you don't see it, open your start menu. Click on...

This procedure will show you how to change the audio settings for your speaker and microphone in Microsoft Teams.   Step 1: Open up Microsoft Teams. Click the three dots next to your profile picture and select 'Settings.' Step 2: From the sidebar on the l...

Overview This procedure will explain the step-by-step procedure on how to Share a Google Workspace Calendar Difficulty Very Easy Estimated Time Process   Important: Use caution when sharing your calendar and choose what others can access. Anyone...

Overview If you're using two-step verification in your organization, the app won't work. To get around this problem, you can create an auto-generated password to use with each non-browser app, separate from your normal password. Difficulty Very Easy Es...

Overview This is a guide to troubleshoot issues related to a USB headset not connecting with the 3CX PWA App. The process begins by ensuring the functionality of your USB headset, trying different USB ports, and checking your computer's audio settings. The gu...

Overview This guide will show you how to disconnect an Synced SharePoint folder for your PC. Difficulty Very Easy: Estimated Time Process Detail Step 1: Open OneDrive Menu Open your OneDrive menu from the lower left of your screen. Step 2: Ope...

A short guide on how to follow a SharePoint library and access it via OneDrive on a mobile device: How to Follow a SharePoint Library 1. Open SharePoint: Log into your SharePoint account using a web browser on your computer. Your sharepoint address is usuall...

Overview If your organisation has an email signature template designed by Computerman which generates from the server. Follow this guide on how to generate the signature. To apply the signature you can follow this guide. Difficulty Very Easy Estimated Ti...

Overview Outlook on the web is the web-based version of Outlook used by organizations. You need to sign in with a work or school account to access this web-based version of Outlook. Your work or school account is typically assigned to you by someone in your o...

A short guide on accessing company data from the web interface rather than through File Explorer. Accessing SharePoint If you know the address of your company's SharePoint, you can put that directly into your browser's address bar. This will be unique to you...

Overview These will allow you to take any audio recording and use it to greet callers while the office is closed, such as public holidays or closedown periods. Department Difficulty Easy: Estimated Time Detail Step 1: You can record the message u...