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How to access Outlook Web Mail
Overview Outlook on the web is the web-based version of Outlook used by organizations. You need ...
How to add additional mailboxes in Outlook on the Web
Overview There are two methods to opening additional mailboxes on Outlook on the Web (aka. OWA) ...
Intra-Day Accountability Process
Purpose Ensure technicians stay on track with ticket progress throughout the day. Intra-day chec...
Handling Legacy Ad-Hoc Clients During Service Model Transition
Overview To equip all Computerman team members with a clear, consistent approach for professiona...
Metrics and Reporting Process
Purpose Provide visibility into team performance, SLA compliance, and client outcomes. Metrics e...
Knowledge Base Contribution Process
Purpose Build and maintain a library of solutions so the team can solve repeat issues faster, pr...
Quality Assurance Spot Checks
Purpose Ensure tickets are handled to a consistent standard of quality, not just speed. QA check...
Manager Ticket Review Process
Purpose Give the Service Desk Manager clear visibility over the ticket queue, ensure SLA complia...
Support Desk Accountability Framework
This framework brings together all daily, weekly, and quality processes that keep technicians acc...
Daily Standup Process
Purpose Keep the team aligned, accountable, and focused on client outcomes every day. The standu...
Ticket Pending Closure
✅ 1. Process Overview: Pending Closure Workflow Step Trigger Action Timeframe ...
Change Request
🧭 Computerman Change Request Workflow Purpose:This workflow ensures all IT changes—no matter...
Ticket Lifecycle
Purpose This document explains the full journey of a support ticket in simple, clear language. I...
How to activate LastPass Account
Overview This guide details the steps to create and activate your LastPass account from an invit...
iOS - Reset Account in the Outlook App
Overview If you are experiencing issues with email not consistently syncing with other devices y...
How to set a holiday message in 3CX
Overview These will allow you to take any audio recording and use it to greet callers while the ...
How to access SharePoint from the web
A short guide on accessing company data from the web interface rather than through File Explorer....
What is 3CX and how to access it
Overview 3CX is an open standard, software-based phone system based on the SIP standard. It work...
How to generate a signature made by Computerman
Overview If your organisation has an email signature template designed by Computerman which gene...
How to setup Microsoft Multi-Factor Authentication (MFA)