How to record a call and access them

Overview

In this procedure, you will learn how to record a call and learn how to listen to a recorded call. 

Department

Difficulty

Easy

Estimated Time

Process

Flowchart

Detail

Step 1: How to record a call

When a caller in making an inbound call, press the green button to answer the call. 

Once you answer the call, press the button that says "Rec" and the call will start recording.

NOTE: If you transfer the call, the recording will end.

Step 2: How to access a recorded call

Once you end the call and you would like to access the recorded conversation, press the three dots on the 3CX panel to expand your options.

Click on "Recordings."

All of your recorded calls will appear here. 

Next to the recorded call, you will see an option to download the recording. Press this button.

To access this, open your file explorer and click on the "downloads" folder

From your downloads folder, double click on the call recording to listen to it.