How to set a holiday message in 3CX

Overview

These will allow you to take any audio recording and use it to greet callers while the office is closed, such as public holidays or closedown periods.

Department

Difficulty

Easy:

Estimated Time

Detail

Step 1:

You can record the message using the audio recorder on your mobile phone. Once it's transferred to your PC, the file must be converted to an appropriate format. 3CX expects the file to be a mono .WAV file, 8kHz and 16-bit. In this case, I'm using an application called Audacity, which can be downloaded here: Audacity ® | Downloads (audacityteam.org)

Open the file in Audacity (File, Open):

Now click on File again and click on Export Audio. If prompted, click on "On your computer." Make sure the sample rate is 8000 Hz, the Channels are Mono, and the encoding is Signed 16-bit PCM. You can save the file wherever you like, but you'll need to remember where you saved it. Click Export to convert it to the correct audio format.

Step 2:

Click Add. Here you can name the holiday, set the data and times you want it to apply to. This is also where you upload the file you converted in Step 1, by clicking the arrow next to "Prompt":

Click save, and you're done!