How to set a holiday message in 3CX
Overview
Department
Difficulty
Easy:
Estimated Time
Process
Flowchart
Detail
Step 1:
TheYou can record the message using the audio recorder on your mobile phone. Once it's transferred to your PC, the file will need tomust be converted to an appropriate format. 3CX is expectingexpects the file to be a mono .WAV file, 8kHz and 16-bit. In this casecase, I'm using an application called AudacityAudacity, which can be downloaded here: Audacity ® | Downloads (audacityteam.org)
Open the file in Audacity (File, Open):
Now click on File again,again and click on Export Audio. If prompted, click on "On your computer".computer." Make sure the sample rate is 8000 Hz, the Channels isare MonoMono, and the encoding is Signed 16-bit PCM. You can save the file wherever you likelike, but you'll need to remember where you saved it. Click Export to convert it to the correct audio format.
Step 2:
Log in to 3CX, click Admin>Office Hours>Office Holidays:
Click Add. Here you can name the holiday, set the data and times you want it to apply to. This is also where you upload the file you converted in Step 1, by clicking the arrow next to "Prompt":
Step
Click 3:save, and you're done!