How to manage a call queue

Overview

This procedure will teach you how to add and remove people from the call queue.

Department

Difficulty

Very Easy

Estimated Time

Process

 

Detail

Step 1:

Click on the "Panel" tab.

Click on the arrow next to the "All" button which is located at the top right of the screen. 

From the dropdown, select the appropriate Queue.

You can add and remove people from the call queue list from this screen. 

For example: Anna Jago is currently logged in. Click on her "Logged in" button to log her out of the queue.

To add people to the queue, simply click on their "Logged out" button and it will show as "Logged in" when they are added.